Engineer Scheduler

Engineer Scheduler
Birmingham
 
Basic Salary £25,000 – 28,000 / 40hr week  / 33 days holiday / Pension / Parking/ work from home Wednesdays

Hours : 8am- 4pm OR  or 9am-5pm 

Having been established for over 50 years specialising within the Commercial catering, refrigeration, heating and ventilation sector, we have served our customers to ensure their unique needs are met! We work closely with many partners to offer all our clients reactive callout services and planned maintenance tailored to meet your specific needs.
We are seeking a highly organised and proactive Engineer Scheduler to coordinate and schedule the activities of field and technical engineers on our catering desk. This role is critical to ensuring efficient deployment of engineering resources, timely service delivery, and optimal workload distribution. You will work closely with operations, customer service, and engineering teams to meet both internal KPIs and client expectations.

Job Role

• Allocating work to the service engineers
• Managing emails and telephone call enquiries for the catering desk
• Ordering parts
• Keeping clients up to date
• Chasing up jobs and ensuring someone is assigned to them
• Processing job sheets, quotes, purchase orders
• Ensure administration processes work effectively

Requirements

• Previous experience on a service desk in the HVAC or catering industry
• Great communication and customer skills
• Able to work well in a team
• IT literate

Education & Experience:

• Proven experience in scheduling, logistics coordination, or operations support, preferably in an engineering or technical services environment.
• Experience with scheduling or workforce management software
• Strong knowledge of geographic planning

 
Skills & Competencies:

• Excellent organisational and time-management skills.
• Strong communication and interpersonal abilities.
• Analytical thinking and problem-solving skills.
• High attention to detail and ability to manage competing priorities.
• Proficient in Microsoft Office Suite, especially Excel and Outlook.

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