Engineer Scheduler

Engineer Scheduler
London NW2

Basic salary £32,000 per year / Full time / permanent / 40 hour week

We are recruiting a Repairs & Maintenance Helpdesk Coordinator to join our busy operations team. A hands-on role within a drainage and plumbing contractor supporting the smooth coordination of engineers, jobs, and clients in a busy maintenance setting.

The role reports to the Operations Manager and includes job management, engineer scheduling, client communication, and follow-up of completed works.

Key Responsibilities

• Answer office calls and manage the main inbox
• Log new jobs on BigChange and book engineers
• Schedule and coordinate engineers’ daily workloads
• Ensure engineers are fully booked 3–5 days in advance
• Book and confirm appointments with clients and tenants
• Track engineers during the day and update clients as needed
• Confirm next-day works with engineers daily
• Order materials to support first-time fixes
• Prepare and chase basic quotes
• Complete generic RAMS when required
• Review completed works and rebook follow-on jobs

  
If this position is of interest to you please contact #Fern @ CV Bay on 0121 296 1603

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