Operations Manager
Sector: HVAC / Plumbing / Drainage
Location: South East England
Salary: £50,000 – £60,000 per annum (dependent on experience)
Hours: Monday to Friday, 8:00am – 5:00pm (30-minute lunch break)
Role Overview
We are seeking an experienced and proactive Operations Manager to oversee the day-to-day operational performance of our HVAC, plumbing, and drainage services across the South East. This is a senior leadership role responsible for managing teams, improving efficiency, ensuring compliance, and delivering exceptional service to both domestic and commercial clients.
The successful candidate will play a key role in driving operational excellence, supporting growth, and maintaining high standards across all contracts and projects.
Key Responsibilities
- Oversee daily operations across HVAC, plumbing, and drainage divisions
- Manage and support field engineers, supervisors, and office-based operational staff
- Plan and coordinate workloads, scheduling, and resource allocation
- Ensure projects and reactive works are delivered on time, within budget, and to a high standard
- Monitor KPIs, operational performance, and profitability
- Implement and improve operational processes and systems
- Ensure full compliance with health & safety, industry regulations, and company policies
- Liaise with clients, suppliers, and subcontractors as required
- Handle escalations, complaints, and complex operational issues
- Support recruitment, onboarding, and ongoing training of operational staff
- Work closely with senior management to support business growth and strategic objectives
Skills & Experience Required
- Proven experience in an Operations Manager or senior operational role
- Background in HVAC, plumbing, drainage, or building services (essential)
- Strong people management and leadership skills
- Excellent organisational and problem-solving abilities
- Solid understanding of operational KPIs, scheduling, and cost control
- Knowledge of UK health & safety legislation and industry standards
- Confident communicator with the ability to manage internal teams and external stakeholders
- IT-literate with experience using job management or scheduling systems
- Full UK driving licence
Desirable
- Experience managing multiple contracts or regions
- Commercial awareness and budget management experience
- Relevant technical or management qualifications
What We Offer
- Competitive salary of £50,000 – £60,000
- Company car
- Stable, full-time role with clear responsibility and autonomy
- Opportunity to join a growing and well-established business
- Supportive senior leadership team
- Career development and progression opportunities
#eng1
