Customer Support – Tech

Technical Support Advisor 

Location: Worcester (Hybrid – 3 days WFH after probation)
Salary: £26,000 per annum
Contract: Full-time, Permanent
Are you a confident communicator with a passion for delivering exceptional customer service?
Do you thrive in a busy contact centre environment, helping customers solve problems and making their day better?
Join our Worcester-based web technology company as a Technical Support Advisor and become part of a friendly, fast-growing team that prides itself on gold-standard customer support.

About the Role You’ll be the first point of contact for our customers, providing technical support and assistance via phone, email, and web tickets.
No two days are the same — you’ll be helping clients resolve a range of website and hosting queries while ensuring every interaction leaves a positive impression.

Key responsibilities include:

• Handling inbound customer queries via phone, email, and ticket system
• Providing first-line technical support for website and hosting-related issues
• Communicating clearly and professionally at all times
• Logging and updating support requests accurately
• Working collaboratively with the wider technical and customer success teams

About You
While technical knowledge is useful, your communication skills are what really set you apart. You’ll be someone who can explain complex ideas simply, stay calm under pressure, and go the extra mile for every customer.

We’re looking for someone who:

• Has exceptional written and verbal communication skills
• Enjoys helping people and solving problems
• Is comfortable learning new systems and processes
• Brings a positive, proactive attitude to every call or message
• Has some experience in customer service or a contact centre environment

What We Offer

• £26,000 per year starting salary
• Hybrid working after 6-month probation (3 days from home, 2 in the Worcester office)
• Ongoing training and development
• Supportive, friendly team culture
• The opportunity to grow with a forward-thinking web company

About Us
We’re a leading Worcester-based web company, passionate about providing businesses with reliable hosting, web, and digital solutions — and the top-tier support to match. Our customers trust us because we care, communicate clearly, and always deliver.

How to Apply
If you’re ready to deliver exceptional customer support and build a career in a dynamic tech environment, we’d love to hear from you.
Apply today and start your journey with a company that values people, professionalism, and performance.

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