Sales Executive
Job Title: Inbound Sales Executive
Location: Worcester
Salary: £25,000 starting salary
Post-probation: £26,000 after 6-month probation
Bonus: £3,000 commission potential based on KPI achievement
Contract Type: Full-time, Permanent
About Us We are a large and successful tech company delivering innovative solutions to customers across the UK. As part of our expansion, we are looking for dynamic and driven individuals to join our contact centre team. If you’re passionate about technology, enjoy speaking with people, and thrive in a sales-focused environment, we’d love to hear from you.
Role Overview As an inbound Sales Executive, you will handle inbound customer calls with a focus on delivering outstanding service while maximising sales opportunities through upselling and cross-selling. You will work in a fast-paced, KPI-driven environment where performance is rewarded and development is supported.
Key Responsibilities
- Handle inbound customer calls in a professional, polite, and friendly manner.
- Identify opportunities to upsell and cross-sell tech products and services.
- Maintain an excellent understanding of our product portfolio to match customer needs.
- Consistently achieve individual KPIs related to sales, call quality, and customer satisfaction.
- Accurately log all customer interactions and update CRM systems.
- Collaborate with team members and share feedback to improve processes and outcomes.
Requirements
- Previous experience in a phone-based sales or customer service role (contact centre experience desirable).
- Confident communicator with a clear, friendly, and professional telephone manner.
- Highly motivated and target-driven, with a passion for achieving and exceeding KPIs.
- Excellent listening skills and the ability to tailor solutions to customer needs.
- Comfortable learning and discussing technical products and services.
- Strong attention to detail and organisational skills.
What We Offer
- Starting salary of £25,000, rising to £26,000 upon successful completion of a 6-month probation.
- Up to £3,000 annual commission based on KPI achievement.
- Full training and support with ongoing career development.
- Friendly, inclusive, and energetic team environment.
- Opportunities to grow within a fast-paced tech company.
